Customer Service
We’re here to help! Our customer service team typically responds within 1–2 business days.
Contact Us
Email:
[email protected]
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM PST
We will respond to all customer inquiries as soon as possible during our business hours.
Order Support
If you have questions about your order, shipping status, product information, or returns, please contact our customer service team.
Please include the following information when contacting us:
- Order number
- Name used for the order
- Description of your request
- Photos (if applicable)
Returns & Exchanges
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- Items must be unused and in original condition.
- Items must include original packaging and accessories.
- Proof of purchase is required.
Customized or personalized products are not eligible for returns or exchanges unless they arrive damaged, defective, or incorrect.
To start a return request, please contact:
Email:
[email protected]
Return instructions and the return address will be provided after your request has been reviewed and approved.
Warranty Support
We stand behind the quality of our products.
If your product has a manufacturing defect, please contact our customer service team with your order information and details about the issue.
Our team will review your request and provide the appropriate solution.
Bulk Orders
For bulk orders or business inquiries, please contact:
Email:
[email protected]
Holiday Closures
Our customer service team may be unavailable on the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Messages received during holidays will be answered on the next available business day.
Contact Information
Igiloo Coolers
Email: [email protected]