Igiloo Coolers Help Center
Have questions about your order, shipping, returns, or products?
Find answers to the most common questions below.
If you need further assistance, please contact our customer support team.
Order & Shipping
When will my order be shipped?
Orders are usually processed within 0-1 business days after payment confirmation.
Once your order ships, tracking information will be sent to your email.
How long does delivery take?
Standard delivery usually takes 3-5 business days after shipment within the contiguous United States.
Do you offer free shipping?
Yes. We offer Free Standard Shipping on Orders Within the Contiguous U.S.
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible.
Once an order has been processed or shipped, changes may not be possible.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase.
Items must be unused and returned in original condition and packaging.
How do I start a return?
Please contact our customer service team to request a return authorization and further instructions.
When will I receive my refund?
Once your return is received and inspected, refunds will be processed within 7 business days.
The refund will be issued to the original payment method.
Product Information
How should I care for my cooler?
To maintain the best performance, clean your cooler regularly with mild soap and water.
Allow it to dry completely before storing.
How can I keep items colder for longer?
Pre-chilling your cooler and contents before use can help improve cooling performance.
Keeping the cooler closed and away from direct sunlight will also help maintain temperature.
Contact Us
If you need additional help, our customer service team is happy to assist.
Email: [email protected]
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM PST